--- title: "Guest Control: Manage customer requests in real-time" description: If you are looking to optimize the customer experience by digitalizing processes and provind more agility, Guest Control may be the ideal solution for you. image: https://blog.zooxsmart.com/hubfs/Imported_Blog_Media/03-09_Header_Blog-2.png --- [[![Zoox](https://blog.zooxsmart.com/hs-fs/hubfs/logos/png/logo_completa4.png?width=169&height=54&name=logo_completa4.png "Zoox")](https://www.zooxsmart.com/)](https://blog.zooxsmart.com/en) ![Zoox](https://blog.zooxsmart.com/hs-fs/hubfs/logo_new.png?width=189&height=60&name=logo_new.png "Zoox") - [EXPERIENCE](https://blog.zooxsmart.com/tag/experience) - [CDP](https://blog.zooxsmart.com/tag/cdp) - [IN PRESS](https://blog.zooxsmart.com/tag/in-press) - [SITE](https://www.zooxsmart.com/en?utm_source=blog&utm_medium=artigo_blog&utm_campaign=conteudo_blog&utm_content=link_header&utm_term=) ![](https://blog.zooxsmart.com/hubfs/Imported_Blog_Media/03-09_Header_Blog-2.png) # Guest Control: Manage customer requests in real-time [EXPERIENCE](https://blog.zooxsmart.com/tag/experience) ![Zoox Smart Data](https://blog.zooxsmart.com/hubfs/logos/png/logo_abreviatura.png)Zoox Smart Data - 9 de September de 2020. In July 2020, [Zoox Wi-Fi](https://zooxsmart.com/en/produtos/zoox-smart-wifi/) started to feature the **Guest Control** feature, a tool that has attracted the attention of customers. Without having to install anything, the customer now has access to fully digitized processes, providing more agility, comfort, and security.   If you are looking to optimize the customer experience, **Guest Control** may be the ideal solution for you.   ## Guest Control: No friction and much more agile   **Guest Control** is a guest and request management feature for hotels, restaurants, airports, and other segments. Without having to install any applications, Guest Control works integrated with the environment’s Wi-Fi network and can be accessed by QR Code or link.   Through it, the customer can request or schedule Room Service, Amenities, Maintenance, Services, Contacts, and Concierge. ![](https://blog.zooxsmart.com/hs-fs/hubfs/Imported_Blog_Media/unnamed-4.jpg?width=500&height=339&name=unnamed-4.jpg) **Room Service:** The customer can schedule or request menus and other services offered by the establishment.   **Amenities:** Much more agility to ask for pillows, towels, shampoos, and other amenities.   **Maintenance:** Has the air conditioner broken? Does the tap not work? All requests can be made online by Guest Control. The establishment receives an immediate signal.   ![guest-control-interface-room-service](https://blog.zooxsmart.com/hs-fs/hubfs/Imported_Blog_Media/unnamed-1-2.jpg?width=500&height=367&name=unnamed-1-2.jpg) **Services:** The establishment registers the services offered and the guest can book via mobile or desktop, without installing anything.   **Contact:** Didn’t find what you needed? The customer can get in touch to give feedback or report problems.   ![guest-control-interface-concierge](https://blog.zooxsmart.com/hs-fs/hubfs/Imported_Blog_Media/unnamed-2-2.jpg?width=500&height=370&name=unnamed-2-2.jpg)   **Concierge:** This section provides a list of sights, restaurants, shopping malls, and tour options for tourists.   **See more:** [5 Questions about Zoox new payments API](https://zooxsmart.com/en/5-questions-about-zoox-pay-zooxs-payments-api/)   ## Broad, real-time and intuitive vision for admin   ![guest-control-interface-admin](https://blog.zooxsmart.com/hs-fs/hubfs/Imported_Blog_Media/image012-2.jpg?width=600&height=253&name=image012-2.jpg)   The Business Administrator has real-time access to all customer requests and information. It has a wide view of which rooms, tables, or booths are occupied and receives updates on requests and comments.   This tool is added to the others of Smart Wi-Fi to offer new forms of comfort and communication to managers and customers. In addition to it, Smart Wi-Fi also has [Net Promoter Score](https://zooxsmart.com/en/net-promoter-score-revealing-customer-satisfaction/), [Media](https://zooxsmart.com/en/produtos/zoox-media/), [Heatmaps](https://zooxsmart.com/en/heatmap-where-do-your-customers-go/), [Person Finder](https://zooxsmart.com/en/produtos/zoox-smart-wifi/), and much more.   ## WOULD YOU LIKE TO HAVE GUEST CONTROL IN YOUR BUSINESS?   [Zoox Wi-Fi](https://zooxsmart.com/en/produtos/zoox-smart-wifi/) goes beyond a system designed to offer Wi-Fi. It is an integrated Wi-Fi and Big Data platform that contains all the tools necessary to bring growth to the business. Want to know more? Request a demonstration by [clicking here](https://zooxsmart.com/en/produtos/zoox-smart-wifi/) or be answered immediately by phone:   Atlanta, EUA +1 678 5802482 Toronto, Canadá +1 (416) 572-7531 - Compartilhar - - - - [mailto:?subject=Veja%20Guest%20Control:%20Manage%20customer%20requests%20in%20real-time&body=https://blog.zooxsmart.com/guest-control-guest-request-management-software&title=Guest%20Control:%20Manage%20customer%20requests%20in%20real-time](mailto:?subject=Veja%20Guest%20Control:%20Manage%20customer%20requests%20in%20real-time&body=https://blog.zooxsmart.com/guest-control-guest-request-management-software&title=Guest%20Control:%20Manage%20customer%20requests%20in%20real-time) ### Related Posts [![](https://blog.zooxsmart.com/hubfs/blog/logo-z.svg) ![4 Benefits of Data-Driven Marketing applications in day-to-day business - Zoox Smart Data](https://blog.zooxsmart.com/hubfs/Capa-Artigo-de-Blog---4-Benef%C3%ADcios-do-Data-Driven-Marketing-e-como-aplic%C3%A1-lo-no-dia-a-dia-da-sua-empresa.jpg)](https://blog.zooxsmart.com/4-benefits-of-data-driven-marketing-applications-in-day-to-day-business) [EXPERIENCE](https://blog.zooxsmart.com/tag/experience) ## [4 Benefits of Data-Driven Marketing applications in day-to-day business](https://blog.zooxsmart.com/4-benefits-of-data-driven-marketing-applications-in-day-to-day-business) Understand the concept of Data-Driven Marketing, some of the benefits it can bring to your business, and how to apply it in your company's day-to-day operations [Read more](https://blog.zooxsmart.com/guest-control-guest-request-management-software) [![](https://blog.zooxsmart.com/hubfs/blog/logo-z.svg) ![Smart Cities: how to democratize access to technologies? - Zoox Smart Data](https://blog.zooxsmart.com/hubfs/Capa---Artigo-de-Blog---Smart-Cities-como-democratizar-o-acesso-%C3%A0s-tecnologias.jpg)](https://blog.zooxsmart.com/smart-cities-how-to-democratize-technologies) [EXPERIENCE](https://blog.zooxsmart.com/tag/experience) ## [Smart Cities: how to democratize access to technologies?](https://blog.zooxsmart.com/smart-cities-how-to-democratize-technologies) Cities now bet on Smart City concept: IoT complements 5G to develop ecosystem [Read more](https://blog.zooxsmart.com/guest-control-guest-request-management-software) [![](https://blog.zooxsmart.com/hubfs/blog/logo-z.svg) ![Trends 2023 in the universe of data and technology - Zoox Smart Data](https://blog.zooxsmart.com/hubfs/Capa---Artigo-de-Blog---Tend%C3%AAncias-para-2023-no-universo-dos-dados-e-tecnologia.jpg)](https://blog.zooxsmart.com/data-and-technology-trends-2023) [EXPERIENCE](https://blog.zooxsmart.com/tag/experience) ## [Trends 2023 in the universe of data and technology](https://blog.zooxsmart.com/data-and-technology-trends-2023) Find out what the main reports and surveys from major consulting firms say about the business scenario for the coming year. [Read more](https://blog.zooxsmart.com/guest-control-guest-request-management-software) ### Comments ### Free Materials ![zoox](https://blog.zooxsmart.com/hs-fs/hubfs/logos/png/logo_completa4.png?width=169&height=54&name=logo_completa4.png "zoox") - - - - ### Subscribe us ### Tags - [EXPERIÊNCIA](https://blog.zooxsmart.com/pt-br/tag/experi%C3%AAncia) - [Dados e AI](https://blog.zooxsmart.com/pt-br/tag/intelig%C3%AAncia-artificial) - [NA MÍDIA](https://blog.zooxsmart.com/pt-br/tag/na-m%C3%ADdia) - [SITE](https://zooxsmart.com/?utm_source=blog&utm_medium=artigo_blog&utm_campaign=conteudo_blog&utm_content=link_footer&utm_term=) ### About us We are a technology and innovation company focused on applying integrated solutions on Big Data, Machine Learning, AI and Analytics for Customer Experience, Business Intelligence and hypersegmented media monetization. © 2026 Zoox Smart Data